Marketplace
Marketplace chat, calling and AI agent solutions
113,000+
apps powered by CometChat
126M+
users connected worldwide
7M+
messages sent every day
163+
countries connected through CometChat
The CometChat Product Suite
CometChat for marketplace platforms
Buyer-seller communication made effortless
Chat and Messaging
Secure marketplace chat and messaging
Marketplace chat with built-in moderation keeps buyer-seller transactions secure with rich media sharing for product photos, service scheduling, smart replies, and interactive elements that simplify engagement.
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Enable direct, secure communication between buyers and sellers so they can ask questions, negotiate terms, and coordinate transactions without friction.
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Embed product listings, order details, pricing offers, and transaction updates directly into conversations to keep discussions contextual and action-oriented.
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Alert buyers and sellers instantly to new messages and replies, ensuring timely responses and preventing missed opportunities that could impact purchases.
Voice and Video Calling
Voice & video calling for buyer-seller conversations
In-app voice and video calling with 1:1 and group capabilities, featuring screen sharing for product verification, call recording for transaction records, and in-call messaging to keep buyers and sellers connected and protected.
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Enable buyers and sellers to move from chat to real-time calls for faster clarification, negotiations, or high-intent discussions on complex or high-value listings.
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Allow participants to share links, product details, or key information during a call without breaking context, keeping conversations focused and actionable.
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Let buyers and sellers join calls seamlessly across mobile and desktop devices, ensuring continuity and reliability regardless of how users access the marketplace.
AI Agents & Copilots
Marketplace-ready AI agents
Build intelligent, in-app agents that help buyers and sellers discover products, complete transactions, and resolve issues faster.
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Buyer support agents that answer questions about listings, pricing, shipping, returns, and policies, and escalate to human support when needed.
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Seller copilot agents that assist with listing creation, pricing suggestions, negotiation summaries, and order status updates.
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Discovery and recommendation agents that guide buyers through product search, surface relevant alternatives, and re-engage users during browsing or abandoned conversations.
Platform Features
Beyond traditional capabilities
Advanced moderation features, notifications, webhooks and analytics to keep conversations safe and interactive.
Moderation and Guardrails
Context-aware moderation analyzes complete chat history to catch toxic behavior, harassment, and coordinated abuse beyond simple keyword filtering.
Multimedia and multilingual protection automatically flags harmful visuals and inappropriate content across global languages and code-mixed messages.
AI agent guardrails prevent jailbreak attempts, filter inappropriate bot responses, and stop bad actors from exploiting agents to bypass community rules.
Custom moderation rules let you set platform-specific policies for marketplace behavior to safeguard buyers and sellers, built with automatic escalation for review.
Moderation and Guardrails
Buyer-seller conversations and agent interactions in online marketplaces, secured with AI-powered moderation and robust guardrails for AI agents.
Context-aware moderation analyzes complete chat history to catch toxic behavior, harassment, and coordinated abuse beyond simple keyword filtering.
Multimedia and multilingual protection automatically flags harmful visuals and inappropriate content across global languages and code-mixed messages.
AI agent guardrails prevent jailbreak attempts, filter inappropriate bot responses, and stop bad actors from exploiting agents to bypass community rules.
Custom moderation rules let you set platform-specific policies for marketplace behavior to safeguard buyers and sellers, built with automatic escalation for review.
Notification Engine
Utilize online presence webhooks to immediately notify and match buyers and sellers who are online and prepared to engage in a chat.
Trigger notifications from simple events such as message sent and edited, or set advanced triggers such as message read or message delivered.
Get notified for every group or individual action, such as notify all on groups and more
Notification Engine
Capture and send chat engagement events to analyze and personalize user experience.
Utilize online presence webhooks to immediately notify and match buyers and sellers who are online and prepared to engage in a chat.
Trigger notifications from simple events such as message sent and edited, or set advanced triggers such as message read or message delivered.
Get notified for every group or individual action, such as notify all on groups and more
Insights and Analytics
Track buyer engagement patterns by monitoring session duration, purchases made and products/seller interactions while on site to understand what triggers a purchase.
Monitor marketplace health metrics including active buyer/seller, collaboration frequency, question-answer patterns, and interaction to create an engaging environment and boost purchase.
Measure AI agent effectiveness by tracking product recommendations, onboarding new buyers and sellers onto the platform, and how AI-assisted purchase assistants help facilitate a sale.
Insights and Analytics
Track buyer and seller engagement, optimize purchases made on app, and reduce drop-offs with analytics that reveal how users use the platform to buy and sell.
Track buyer engagement patterns by monitoring session duration, purchases made and products/seller interactions while on site to understand what triggers a purchase.
Monitor marketplace health metrics including active buyer/seller, collaboration frequency, question-answer patterns, and interaction to create an engaging environment and boost purchase.
Measure AI agent effectiveness by tracking product recommendations, onboarding new buyers and sellers onto the platform, and how AI-assisted purchase assistants help facilitate a sale.
Global Compliance and Regulations
HIPAA
GDPR
CSAM
COPPA
SOC2
DSA
Global Compliance and Regulations
Stay aligned with global safety and privacy regulations out of the box. Compliant with:
HIPAA
GDPR
CSAM
COPPA
SOC2
DSA
Webhooks
Sync events with your core systems by triggering webhooks for conversations, calls, and transactions to automatically update listings, track interactions, and maintain activity logs.
Automate workflows including order confirmations, payment notifications, and seller alerts through secure webhook endpoints.
Monitor transaction flows by capturing webhook events for buyer-seller messages, calls, and AI agent interactions, ensuring complete visibility for fraud prevention and dispute resolution.
Webhooks
Integrate marketplace webhooks to trigger automated workflows and sync transaction data across your platform.
Sync events with your core systems by triggering webhooks for conversations, calls, and transactions to automatically update listings, track interactions, and maintain activity logs.
Automate workflows including order confirmations, payment notifications, and seller alerts through secure webhook endpoints.
Monitor transaction flows by capturing webhook events for buyer-seller messages, calls, and AI agent interactions, ensuring complete visibility for fraud prevention and dispute resolution.
Integrating CometChat
Real-time conversations that grows with you
Start with any integration method and scale to others as your needs evolve
Widget Builder
A no-code builder for any platform, built for high-impact use cases that need solutions fast and flexible.
UI Kit Builder
A low-code builder that is fully customizable, easy to integrate, and scales with your product.
UI Kits
Comprehensive UI Kits with all the features you need, designed to grow with your app.
SDKs
Open source SDKs and APIs for all popular frameworks to build bespoke chat experiences.
Featured customer stories
Disrupting the real estate game with seamless communication
NoBroker is a real estate marketplace that connects renters and property owners, and built in-app real-time chat and calling with CometChat to streamline discovery, conversations, and transactions.
How TurboTenant revolutionized rental conversations with CometChat
TurboTenant, an innovative property management software used CometChat to create their in-app chat function connecting several buyers and sellers across the rental market.
How Clutch.co streamlined marketplace messaging
Clutch.co is a B2B services marketplace that connects buyers with service providers, and they built a scalable, feature-rich marketplace messaging experience using CometChat’s SDKs to streamline buyer-seller communication.
How L&T SuFin built secure, real-time buyer-seller communication
L&T SuFin is a B2B procurement marketplace that built secure, real-time buyer–seller chat and calling with CometChat to support RFP discussions and multi-party collaboration.Disrupting the real estate game with seamless communication
NoBroker is a real estate marketplace that connects renters and property owners, and built in-app real-time chat and calling with CometChat to streamline discovery, conversations, and transactions.How TurboTenant revolutionized rental conversations with CometChat
TurboTenant, an innovative property management software used CometChat to create their in-app chat function connecting several buyers and sellers across the rental market.
Start building for marketplace today
Build faster, scale securely, and deliver trusted buyer-seller communication with tools designed for modern commerce platforms.